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Shipping Policy
We've kept this short so you get the key details fast—no extra fluff!
1. Order Prep Time
- Normal orders: Ready to ship in 1-3 business days (no weekends/holidays).
- Extra checks (rare): May take 1-2 more days—we'll email you..
2. Where We Ship & Carriers
- International: Most countries (Canada, UK, EU, Australia, etc.) via DHL/FedEx/local post.
- Remote areas: May have extra fees/delay—we'll tell you before checkout.
3. Shipping Cost & Time
International Shipping
|
Speed
|
Cost
|
Delivery Time
|
|
Standard
|
3.99
|
14-21business days
|
|
Free
|
0(Free shipping for orders over 39)
|
14-21business days
|
Note: Estimates only—customs/holidays may delay.
4. Track Your Order
We'll email a tracking link + code once shipped. No email in 5 days? Check spam or email support@jivechrono.com.
5. International Extra Fees
Your country's customs may charge taxes/duties (not included in your order). Check local customs first—we can't cover these.
6. Late/Missing Packages
- Late: Use tracking first. No update? Email us within 10 days of estimated delivery.
- Lost: Full refund or replacement—send us your order + tracking number.
7. Need Help?
- Email: support@jivechrono.com
- Phone: +852 5782 8514 (9 AM-6 PM HKT, Mon-Fri)
Thanks for shopping with jivechrono.com!